English

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Students will know modern methods of strategic management in the field of company processes, services, including basic knowledge of process modeling. They will acquire basic necessary skills necessary for elaboration of business and information strategy, assessment of information system efficiency within company processes, they will be able to assess by optimal metrics optimal variant of information system and purposefully determine Service Level Agreement for process and service management. They will be able to actively participate in the implementation of process management and service management in the company.

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Teaching takes the form of lectures that have the character of explanation of basic principles, methodology of the discipline and problems. The exercises support especially the practical mastery of the subject matter presented in the lectures. Support for e-learning

Within the combined study students receive elaboration of work on selected assignment from the content of the course. The course is completed by an individual project.

Within the semester, part time students have 26 hours of consultation with the lecturer.

Conditions for awarding the course-unit credit:
Successful elaborations of semester work in a pre-set deadline. Assesment A-E, F means no award. Semester work must be hand in at the last week of lessonning.

Conditions for passing an exam: Knowledge of taught topics and its practical application.Form of examination: oral examination. Part of exam is discussion about semester work. Assesment of semeset work will be partly accepted for the final assesment.

1. Introduction
2. Processes
3. UML language
4. Process modeling
5. Process management
6. Process escalation
7. Process metrics
8. Services
9. Service management
10 Summary

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The main objective of the course is to provide students with the theoretical background necessary for designing and managing business processes. To do this, it is necessary to understand the nature of process management and to master the UML modeling language. Furthermore, students must understand what deficiencies in process control can occur and how they can be eliminated. They also need to understand the links between line management and process management and to identify ways of collision management - escalation.

Control of results of individual work on assigned tasks.

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Damelio, R.: The Basics of Process Mapping. Routledge, 2 edition 2011. ISBN 978-1563273766
Kanisová H.: UML srozumitelně. Computer Press 2006 ISBN80-251-1083-4
Podeswa H.: UML for the IT Business Analyst, 2nd Edition. Cengage Learning PTR, 2009. ISBN: 978-1598638684.
Weske, M.: Business Process Management. Springer-Verlag Berlin and Heidelberg GmbH & Co. KG, 2012. ISBN 3642286151

Not applicable.