Publication detail

After-Sales Management of Product Warranty

VINTR, Z. VINTR, M.

Original Title

After-Sales Management of Product Warranty

Type

conference paper

Language

English

Original Abstract

The article presents a stochastic model based on knowledge of basic reliability and maintainability measures, which enables predicting time development of number of product failures during the warranty period and requirements for working capacities and financial resources to provide repair of products during the warranty period. Application of this model requires knowing basic reliability and maintainability measures of the product. It is assumed that values of these measures will be determined based on the tests of product, experience with similar products, use of the database of information on reliability, experts estimates, etc. Based on this assumption, it can be expected that actual development of number of failures during the warranty period and of other studied values, in a certain way, will always differ from the predicted development with the use of proposed model. Therefore, the article also includes a proposed system of continuous monitoring of sales returns development and its comparison with predicted development.

Keywords

Costs, management, reliability, warranty.

Authors

VINTR, Z.; VINTR, M.

Released

18. 10. 2004

Publisher

Institute of Electrical and Electronics Engineers

Location

Piscataway, USA

ISBN

0-7803-8519-5

Book

Proceedings of International Engineering Manangement Conference 2004

Pages from

199

Pages to

193

Pages count

5

BibTex

@inproceedings{BUT12824,
  author="Zdeněk {Vintr} and Michal {Vintr}",
  title="After-Sales Management of Product Warranty",
  booktitle="Proceedings of International Engineering Manangement Conference 2004",
  year="2004",
  pages="199--193",
  publisher="Institute of Electrical and Electronics Engineers",
  address="Piscataway, USA",
  isbn="0-7803-8519-5"
}