Přístupnostní navigace
E-application
Search Search Close
Publication detail
KAŇOVSKÁ, L. TOMÁŠKOVÁ, E.
Original Title
Data Gained from Smart Services in SMEs–Pilot Study
Type
conference paper
Language
English
Original Abstract
Nowadays, manufacturing companies increasingly invest in servitization by adopting ‘smart services’ enabled by connected product-service systems enabling data exchange between the customer and the service provider. Managing the transition toward smart services is not easy, especially among SMEs as many businesses struggle with lack of money, insufficient digital technologies, unskilled employees or gathering and using the proper data. The research presented in this paper is divided into two parts. The quantitative part focuses on researching possible correlations between business performance and the use of company IT systems among sixty Czech electrotechnical SMEs. The other part consists of a qualitative multi-case study and was conducted among seven Czech electrotechnical SMEs which have already started with smart service development. The findings indicate that companies gather and use the data in very different ways. They provide information to their customers, but also use information for themselves. The study is unique in highlighting the problems of smart services in small and medium manufacturers. Moreover, it investigates the gathering and the data usage gained from smart services in SMEs.
Keywords
Servitization Smart services SMEs Electrotechnical manufacturers Czech Republic
Authors
KAŇOVSKÁ, L.; TOMÁŠKOVÁ, E.
Released
4. 7. 2018
Publisher
Springer, Cham
Location
Zlín
ISBN
978-3-030-00210-7
Book
Computational and Statistical Methods in Intelligent Systems. CoMeSySo 2018. Advances in Intelligent Systems and Computing.
Edition
Edition number
859
2194-5357
Periodical
Advances in Intelligent Systems and Computing
Year of study
State
Swiss Confederation
Pages from
183
Pages to
200
Pages count
17
URL
https://link.springer.com/chapter/10.1007/978-3-030-00211-4_18#citeas
BibTex
@inproceedings{BUT149574, author="Lucie {Kaňovská} and Eva {Tomášková}", title="Data Gained from Smart Services in SMEs–Pilot Study", booktitle="Computational and Statistical Methods in Intelligent Systems. CoMeSySo 2018. Advances in Intelligent Systems and Computing.", year="2018", series="Springer, Cham", journal="Advances in Intelligent Systems and Computing", volume="859", number="859", pages="183--200", publisher="Springer, Cham", address="Zlín", doi="10.1007/978-3-030-00211-4\{_}18", isbn="978-3-030-00210-7", issn="2194-5357", url="https://link.springer.com/chapter/10.1007/978-3-030-00211-4_18#citeas" }