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Publication detail
KAŇOVSKÁ, L. FERREIRA, F.
Original Title
The Financial Benefits of Smart Service Provision in the Brazilian Manufacturing Sector
Type
journal article - other
Language
English
Original Abstract
Manufacturers are increasingly focusing not only on their product offering, but also on services. They want to create customer value and protect their competitive edge in the marketplace. The transition process from product-to-service-centric logic is referred to as servitization. Despite a large and growing body of academic literature, there are still some gaps in research in the field of financial benefits. The aim of the paper is to study if small and medium-sized manufacturers perceive the financial benefits of providing smart services. The research was carried out with the respondents from small and medium-sized companies that are representatives of the electrical industry.
Keywords
Reverse logistic; trading tools; compensation trades; competitive advantage; SMEs
Authors
KAŇOVSKÁ, L.; FERREIRA, F.
Released
20. 5. 2023
Publisher
NEWTON College, a.s.
Location
Praha
ISBN
1801-7118
Periodical
Scientia&Societas
Year of study
19
Number
1
State
Czech Republic
Pages from
Pages to
32
Pages count
14
URL
https://sets.cz/_files/200000264-4c0434cfd5/Scientia%204-2018.pdf
BibTex
@article{BUT183629, author="Lucie {Kaňovská} and Flávio Vinicius {Ferreira}", title="The Financial Benefits of Smart Service Provision in the Brazilian Manufacturing Sector", journal="Scientia&Societas", year="2023", volume="19", number="1", pages="19--32", issn="1801-7118", url="https://sets.cz/_files/200000264-4c0434cfd5/Scientia%204-2018.pdf" }