Publication detail

Support of Migrant Reception, Integration, and Social Inclusion by Intelligent Technologies

WANNER, L. ČERNOCKÝ, J. EGOROVA, E. KLUSCH, M. MAVROPOULOS, A.

Original Title

Support of Migrant Reception, Integration, and Social Inclusion by Intelligent Technologies

Type

journal article in Web of Science

Language

English

Original Abstract

Apart from being an economic struggle, migration is first of all a societal challenge; most migrants come from different cultural and social contexts, do not speak the language of the host country, and are not familiar with its societal, administrative, and labour market infrastructure. This leaves them in need of dedicated personal assistance during their reception and integration. However, due to the continuously high number of people in need of attendance, public administrations and non-governmental organizations are often overstrained by this task. The objective of the Welcome Platform is to address the most pressing needs of migrants. The Platform incorporates advanced Embodied Conversational Agent and Virtual Reality technologies to support migrants in the context of reception, integration, and social inclusion in the host country. It has been successfully evaluated in trials with migrants in three European countries in view of potentially deviating needs at the municipal, regional, and national levels, respectively: the City of Hamm in Germany, Catalonia in Spain, and Greece. The results show that intelligent technologies can be a valuable supplementary tool for reducing the workload of personnel involved in migrant reception, integration, and inclusion.

Keywords

human-centered artificial intelligence; intelligent technologies for migrant support; conversational artificial intelligence; virtual reality; agent-based information delivery; agent-based coaching; agent-based training

Authors

WANNER, L.; ČERNOCKÝ, J.; EGOROVA, E.; KLUSCH, M.; MAVROPOULOS, A.

Released

1. 11. 2024

ISBN

2078-2489

Periodical

Information (Switzerland)

Year of study

15

Number

11

State

Swiss Confederation

Pages from

1

Pages to

33

Pages count

33

URL

https://www.mdpi.com/2078-2489/15/11/686

BibTex

@article{BUT193368,
  author="WANNER, L. and ČERNOCKÝ, J. and EGOROVA, E. and KLUSCH, M. and MAVROPOULOS, A.",
  title="Support of Migrant Reception, Integration, and Social Inclusion by Intelligent Technologies",
  journal="Information (Switzerland)",
  year="2024",
  volume="15",
  number="11",
  pages="1--33",
  doi="10.3390/info15110686",
  issn="2078-2489",
  url="https://www.mdpi.com/2078-2489/15/11/686"
}

Documents

wanner_2024_information-15-00686.pdf