Publication detail

Utilization of the Research of the Customer's Behaviour in Warranty Planning

VINTR, M.

Original Title

Utilization of the Research of the Customer's Behaviour in Warranty Planning

Type

journal article - other

Language

English

Original Abstract

The article deals with current problems of two-dimensional warranty. Primarily is focused to problems of estimation of an instant of warranty period expiration. During a warranty period, usage of every product is different, so it is evident that it is difficult to determine in advance at which instant a warranty period expires. The article outlines a solution of this issue. The results of the customer's behaviour research in terms of mileage per one year are presented. The example of use of achieved information to plan warranties is shown in the article.

Keywords

Warranty, Warranty period, Customer, Estimation

Authors

VINTR, M.

RIV year

2006

Released

19. 10. 2006

Publisher

Kaunas University of Technology

Location

Kaunas

ISBN

1822-296-X

ISBN

1822-296X

Periodical

Transport Means

Year of study

10

Number

1

State

Republic of Lithuania

Pages from

60

Pages to

62

Pages count

3

BibTex

@article{BUT43715,
  author="Michal {Vintr}",
  title="Utilization of the Research of the Customer's Behaviour in Warranty Planning",
  journal="Transport Means",
  year="2006",
  volume="10",
  number="1",
  pages="60--62",
  issn="1822-296X"
}