Publication detail

Impact of COVID-19 on Various Areas of Service Operation in Manufacturing Companies: a Pilot Study

KAŇOVSKÁ, L. VLČKOVÁ, V.

Original Title

Impact of COVID-19 on Various Areas of Service Operation in Manufacturing Companies: a Pilot Study

Type

journal article in Scopus

Language

English

Original Abstract

Purpose. All manufacturers were affected by the COVID-19 pandemic. It can be assumed that producers were affected as much as the service operation field (based on company categories). This article aims to ascertain how COVID-19 affected various areas of service operations in manufacturing companies. So far, no literature is available identifying the impact of COVID-19 on various areas of service operations by current manufacturers. Methodology. An electronic questionnaire was prepared and sent to the manufacturers. The questionnaire was completed by 88 respondents from four selected industrial areas. Results. The findings show no statistically significant differences in the perception of the COVID-19 impact on various areas of service operations in manufacturing companies based on CZ-NACE, the number of employees, the type of customers and the type of services provided to products. However, in the area of the type of services, one statistically significant difference was found in the statement related to increasing interest in engaging in cooperation with suppliers in the field of smart services. The theoretical contribution. Theoretical implication contributes to understanding the impact of COVID-19 on manufacturers in various areas of service operation. First, the research did not reveal any statistically significant difference in manufacturing companies sorted by their CZ-NACE, the number of employees and the predominant customers in the areas of service operations. It can be considered that the companies were hit by COVID-19 very similarly. Second, the research revealed statistically significant differences in the area of processing results according to the type of services, and in this case, only in the area of increasing interest in engaging in the cooperation with suppliers in the field of smart services. Practical implications. From a managerial viewpoint, this paper contributes to the field of impact of COVID-19 on areas of service operation in manufacturing companies. This part of the provision of services is not well described, and, in addition, there is an important contribution of research on manufacturers in the field of the COVID-19 impact. One statistically significant difference was found in the statement related to increasing interest in engaging in cooperation with suppliers in the field of smart services. For manufacturers who already provide comprehensive and smart services, COVID-19 did not increase their interest in cooperation because they probably already operated in this field to some degree.

Keywords

COVID-19, servitisation, accompanying services, smart services, areas of service operation, manufacturing companies

Authors

KAŇOVSKÁ, L.; VLČKOVÁ, V.

Released

3. 10. 2022

Publisher

Sciendo

Location

Bialystok University of Technology Faculty of Engineering Management

ISBN

2543-6597

Periodical

Engineering Management in Production and Services

Year of study

14

Number

3

State

Republic of Poland

Pages from

43

Pages to

56

Pages count

14

URL

http://www.empas.pb.edu.pl/Journal-Issues/Volume-14---2022/wsXAASywMUeaFSTN0G4rww/EMPAS-14-3-2022

BibTex

@article{BUT178127,
  author="Lucie {Kaňovská} and Vladimíra {Vlčková}",
  title="Impact of COVID-19 on Various Areas of Service Operation in Manufacturing Companies: a Pilot Study",
  journal="Engineering Management in Production and Services",
  year="2022",
  volume="14",
  number="3",
  pages="43--56",
  doi="10.2478/emj-2022-0025",
  issn="2543-6597",
  url="http://www.empas.pb.edu.pl/Journal-Issues/Volume-14---2022/wsXAASywMUeaFSTN0G4rww/EMPAS-14-3-2022"
}