Publication detail

Customer Complaints as an Instrument for Quality Assurance and Improvement

BRYCHTA, K.

Original Title

Customer Complaints as an Instrument for Quality Assurance and Improvement

Type

conference paper

Language

English

Authors

BRYCHTA, K.

Released

20. 5. 2004

Publisher

Univerzita Pardubice

ISBN

80-7194-679-6

Pages from

135

Pages to

142

Pages count

8

BibTex

@inproceedings{BUT18595,
  author="Karel {Brychta}",
  title="Customer Complaints as an Instrument for Quality Assurance and Improvement",
  year="2004",
  pages="135--142",
  publisher="Univerzita Pardubice",
  isbn="80-7194-679-6"
}