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Course detail
FIT-INIAcad. year: 2013/2014
The course deals with the entire life-cycle of IT services, i.e. from processes of service strategy management to processes of continuous improvement of services. Service Strategy: A new service development, a service portfolio, requirements analysis, pricing services, a strategic process. Service Design: Risk analysis, sustainability of services, a service catalog, metrics for services, service levels, supplier management. Service Transition: Asset management and configuration of services, testing of services, change management, knowledge management. Service Operation: monitoring of services, incidents and problems. Continual Service Improvement: Identifying opportunities for improving services, methods of evaluation of services, processes of continual service improvement.
Language of instruction
Number of ECTS credits
Mode of study
Guarantor
Department
Learning outcomes of the course unit
Students will be able to actively participate in the design and implementation of IT services in an organization and will have a basic knowledge of IT services according ITILv3.
Prerequisites
Co-requisites
Planned learning activities and teaching methods
Assesment methods and criteria linked to learning outcomes
Course curriculum
Work placements
Aims
Specification of controlled education, way of implementation and compensation for absences
Recommended optional programme components
Prerequisites and corequisites
Basic literature
Recommended literature
Classification of course in study plans
branch BIT , 0 year of study, winter semester, elective
Lecture
Teacher / Lecturer
Syllabus
Fundamentals seminar
Project