Course detail

Quality Management in Industry

FSI-XKPAcad. year: 2013/2014

Quality management principles. Identification and mapping of processes. Metrization of processes. Critical factors of success. Dimensioning of processes (calculations of staff capacity, capacity of equipment). Legislation relevant to realization of processes. Statistical regulation of statistically mastered processes and special methods of statistical regulation. Diagnostics of processes, internal audits. Assurance of input quality, selection and evaluation of suppliers. Management of supply processes.

Language of instruction

Czech

Number of ECTS credits

6

Mode of study

Not applicable.

Guarantor

doc. Ing. Róbert Jankových, CSc.

Department

Institute of Production Machines, Systems and Robotics (ÚVSSR)

Learning outcomes of the course unit

Students learn how to identify processes, find their critical factors of success and to logically derive the properties that require to be managed in order to lead to quality outputs. Identification of processes, risk analysis and use of suitable tools for correctional measures in time. Application of Failure Mode and Effects Analysis and Quality Function Development methods for minimization of incorrect inputs into processes.

Prerequisites

Completed courses Integrated systems of management and Statistical control of processes in FME students or courses with similar contents in students from other schools.

Co-requisites

Not applicable.

Planned learning activities and teaching methods

The course is taught through lectures explaining the basic principles and theory of the discipline. Exercises are focused on practical topics presented in lectures.

Assesment methods and criteria linked to learning outcomes

The course-unit credit requirements: Participation in seminars. Realization of an audit and presentation of its results. Elaboration of a seminar project on a topic announced at the beginning of semester. In justified cases, the lecturer may set alternative requirements.
The exam has written and oral parts. Exam evaluation: excellent (91-100 points), very good (81-90 points), good (71-80 points), satisfactory (61-70 points), sufficient (51-60 points), failed (0-50 points).

Course curriculum

Not applicable.

Work placements

Not applicable.

Aims

Process management principles. Process identification and modelling. Dimensioning of sources. Rules for management documentation elaboration. Methods and tools of effective process management. Methods of risk analysis, prevention of risks. Application of previously studied theoretical courses and their use as tools for effective management of processes towards quality.

Specification of controlled education, way of implementation and compensation for absences

The attendance at seminars is compulsory. Every student must take part in all scored activities. An alternative assignment may be given to students if the condition is not met (in justified cases).

Recommended optional programme components

Not applicable.

Prerequisites and corequisites

Not applicable.

Basic literature

Dolanský, V., Měkota, V., Němec, V.: Projektový management. Grada Publishing, Praha, 1996
Fiala, A., Becková, M. a kol.: Management procesů. Verlag Dashöfer, Praha, 2006 – 2011
Montgomery, D.C.: Introduction to Statistical Quality Control. 4th ed. John Wiley and Sons, New York, 2001
Schulte, Ch.: Logistika. Victoria Publishing, Praha, 1991

Recommended reading

Juran, J. M.; Gryna F. M.: Juran´s Quality Control Handbook. McGraw-Hill, Inc., New York, 1988
Mills Ch.A.: The Quality Audit. ASQC Quality Press, Milwaukee. McGraw-Hill Publishing Company, New York, 1989
Taguchi, G., Elsayed, E. A., Hsiang, T.: Quality Engineering in Production Systeme. McGraw-Hill, Singapore, 1989

Classification of course in study plans

  • Programme N2301-2 Master's

    branch M-KSB , 2 year of study, winter semester, compulsory

Type of course unit

 

Lecture

52 hod., optionally

Teacher / Lecturer

doc. Ing. Alois Fiala, CSc.

Syllabus

1. Principles of management and its functions. Linear management, functional management. Process management. Relations between organization structure, infrastructure and processes within an enterprise (organization) as a system.
2. Process modelling. Process mapping, identification of sources, elaboration of management documentation. Planning and dimensioning calculations. Optimization of sources, 5S, Poka Yoke. Analysis of utility value. Risk analysis. QFD, FMEA, HACCP.
3. Process efficiency measuring. Determination of indicators, analysis of factors of success, determination of factors critical for success.
4. Monitoring of processes. Process control. Method of cumulative sum charts, control charts for arithmetic average with warning limits, acceptance control charts.
5. Configuration management. Management of changes in processes.
6. Sociotechnical systems, their characteristics and behaviour. Diagnostic characteristics. Audit as a diagnostic instrument for sociotechnical systems. Audit planning in the system of quality management. Strategy of internal audits.
7. Performing of internal and external audits of quality management systems. Audit programme, preparation, initial discussion, obtaining evidence, elaboration of report, final discussion. Records of discrepancies, corrective measures, subsequent verification.
8. Suppliers’ selection. Questionnaires. Customer audits. Tests of first pieces. Classification and evaluation of suppliers. Quality handbook for suppliers. Material inputs quality management. Technical supply conditions. Quality of production devices.

Exercise

26 hod., compulsory

Teacher / Lecturer

Ing. Maria Krbalová, Ph.D.

Syllabus

1. Process mapping.
2. Voice of the Customer (VOC), Quality Function Deployment (QFD).
3. Control charts
4. Control charts for arithmetic average with warning limits.
5. Method of cumulative sum charts.
6. Acceptance control charts.
7. Risk analysis – FMEA, HACCP.
8. Internal audit – simulation.