Course detail

Quality Management

FP-IrjPAcad. year: 2014/2015

The main objective of the course is to provide students with the theoretical foundations and methodology necessary for the quality management in the company. Also dealt with is mastering of modern management approaches to and methods of quality management necessary for the TOP management.
After completing the course the student will be able to present the theoretical basics of modern approaches to quality management in information systems, including the most widely used quality management systems, according to ISO 9000, TQM and EFQM.

Language of instruction

Czech

Number of ECTS credits

2

Mode of study

Not applicable.

Guarantor

doc. Ing. František Bartes, CSc.

Department

Institute of Economics (ÚE)

Learning outcomes of the course unit

Students will have a clear idea of modern approaches to the quality management in a company, including the most frequently used quality management systems, namely according to the standards ISO 9000, TQM and EFQM.

Prerequisites

Fundamentals of organization and managerial functions of the company, understanding the importance of customers in a market economy.

Co-requisites

Not applicable.

Planned learning activities and teaching methods

Lectures consist of an explanation of basic principles, methodology of the discipline, problems and their solutions.
Exercises promote the practical mastery of subject presented in lectures or assigned for individual study with the active participation of students.

Assesment methods and criteria linked to learning outcomes

Conditions for passing an exam: Knowledge of taught topics and their practical application.
Form of examination: Combined - a written test possibly followed by an oral examination.

Course curriculum

Topics of lectures are as follows:
The concept of quality and its development,
National Quality Policy
Quality loop.
Basic methods of quality control (FMEA, QFD, Series P - D - C - A Diary of quality, reliability analysis).
The role of the human factor in quality
customer Satisfaction
Quality Management Systems (ISO 9000, TQM, ISO 14000, EFQM)
economy quality
Corporate strategy of quality
certification

Work placements

Not applicable.

Aims

The main objective of the course is to provide students with the theoretical foundations and methodology necessary for the quality management in the company. Also dealt with is mastering of modern management approaches to and methods of quality management necessary for the TOP management.

Specification of controlled education, way of implementation and compensation for absences

Control of results of independent work on specified tasks.

Recommended optional programme components

Not applicable.

Prerequisites and corequisites

Not applicable.

Basic literature

BARTES, F. Jakost v podniku. Studijní text pro kombinovanou formu studia. Učební texty vysokých škol. Vysoké učení technické v Brně. Fakulta podnikatelská. Brno: Akademické nakladatelství CERM, s.r.o., 2007. 90 s. ISBN 978-80-214-3362-5. (CS)
FREHR, H.U. Total Quality Management. Brno: Unis publishing, 1995. ISBN 3-446-17135-5. (EN)
NENADÁL, J. a kol. Moderní systémy řízení jakosti. Praha: Management Press, 1998. ISBN 80 - 85943 - 63 - 8. (CS)
VEBER, J. Řízení jakosti a ochrana spotřebitele. Praha: Grada Publishing, 2002. 164 s. ISBN 80 - 247 - 0194 - 4. (CS)

Recommended reading

VEBER,J. Řízení jakosti a ochrana spotřebitele. Praha: Grada Publi... (CS)

Type of course unit

 

Lecture

13 hod., optionally

Teacher / Lecturer

doc. Ing. František Bartes, CSc.

Syllabus

Základní tématická náplň přednášek je následující:
Pojem jakosti a jeho vývoj,
Národní politika podpory jakosti
Smyčka jakosti.
Základní metody řízení jakosti (FMEA, QFD, POKA – YOKE, FTA, Cyklus P – D – C – A, Deník kvality, Analýza spolehlivosti ).
Úloha lidského činitele v jakosti
Spokojenost zákazníků
Systémy řízení jakosti (ISO 9000, TQM, ISO 14 000, EFQM)
Ekonomika jakosti
Strategie jakosti podniku
Certifikace

Exercise

13 hod., compulsory

Teacher / Lecturer

doc. Ing. František Bartes, CSc.

Syllabus

Topics of seminars are as follows:
- Conception of quality and its development
- National policy of quality support
- Quality loop
- Fundamental methods of quality management (FMEA, QFD, POKA - YOKE, FTA, Cycle P - D - C - A, quality diary, reliability analysis )
- Role of human factor in quality
- Customer satisfaction
- Quality management systems (ISO 9000, TQM, ISO 14 000, EFQM)
- Quality economics
- Corporate strategy of quality
- Certification
The seminars are focused on practising the lectured topics and elaboration of case studies (both individually and in teams).