Course detail
Quality of Goods in Business Venture
FP-PjoPAcad. year: 2016/2017
The course addresses the problems related to the significance of quality in business venture and its role in the world markets.
Language of instruction
Number of ECTS credits
Mode of study
Guarantor
Department
Learning outcomes of the course unit
Prerequisites
Co-requisites
Planned learning activities and teaching methods
Exercises promote the practical mastery of subject presented in lectures or assigned for individual study with the active participation of students.
Assesment methods and criteria linked to learning outcomes
Form of examination: Combined – a written test possibly followed by an oral examination.
Course curriculum
Introduction — terminology, quality development
The national policy of the quality support
The quality Loop
Basic methods for quality control
Consumer protection
Customer satisfaction
Quality management systems according to ISO 9000, TQM and EFQM
The Economics of quality
The strategy of the company quality
The methods and techniques of evaluation products
Self-evaluation in quality systems
The trends in the development of quality
Work placements
Aims
Specification of controlled education, way of implementation and compensation for absences
Recommended optional programme components
Prerequisites and corequisites
Basic literature
FREHR,H.U. Total Quality Management. Brno: Unis publishing, 1995.
Recommended reading
NENADÁL,J. a kol. Moderní systémy řízení jakosti. Praha: Management,1998.
VEBER,J. Řízení jakosti a ochrana spotřebitele. Praha: Grada Publishing. 2002
Classification of course in study plans
Type of course unit
Lecture
Teacher / Lecturer
Syllabus
Introduction — terminology, quality development
The national policy of the quality support
The quality Loop
Basic methods for quality control
Consumer protection
Customer satisfaction
Quality management systems according to ISO 9000, TQM and EFQM
The Economics of quality
The strategy of the company quality
The methods and techniques of evaluation products
Self-evaluation in quality systems
The trends in the development of quality
Exercise
Teacher / Lecturer
Syllabus
Introduction — terminology, quality development
The national policy of the quality support
The quality Loop
Basic methods for quality control
Consumer protection
Customer satisfaction
Quality management systems according to ISO 9000, TQM and EFQM
The Economics of quality
The strategy of the company quality
The methods and techniques of evaluation products
Self-evaluation in quality systems
The trends in the development of quality