Course detail
Quality of Goods in Business Venture
FP-PjoPAcad. year: 2016/2017
The course addresses the problems related to the significance of quality in business venture and its role in the world markets.
Language of instruction
Czech
Number of ECTS credits
4
Mode of study
Not applicable.
Guarantor
Department
Learning outcomes of the course unit
Students will have a clear idea of modern approaches to the quality management at company, including the most frequently used quality management systems, namely according to the norms ISO 9000, TQM and EFQM.
Prerequisites
Fundamentals of the organization and managerial functions of the company, understanding of importance of customer in market economy.
Co-requisites
Not applicable.
Planned learning activities and teaching methods
Lectures consist of an explanation of basic principles, methodology of the discipline, problems and their solutions.
Exercises promote the practical mastery of subject presented in lectures or assigned for individual study with the active participation of students.
Exercises promote the practical mastery of subject presented in lectures or assigned for individual study with the active participation of students.
Assesment methods and criteria linked to learning outcomes
Conditions for passing an exam: Knowledge of taught topics and their practical application.
Form of examination: Combined – a written test possibly followed by an oral examination.
Form of examination: Combined – a written test possibly followed by an oral examination.
Course curriculum
Topics of lectures are as follows:
Introduction — terminology, quality development
The national policy of the quality support
The quality Loop
Basic methods for quality control
Consumer protection
Customer satisfaction
Quality management systems according to ISO 9000, TQM and EFQM
The Economics of quality
The strategy of the company quality
The methods and techniques of evaluation products
Self-evaluation in quality systems
The trends in the development of quality
Introduction — terminology, quality development
The national policy of the quality support
The quality Loop
Basic methods for quality control
Consumer protection
Customer satisfaction
Quality management systems according to ISO 9000, TQM and EFQM
The Economics of quality
The strategy of the company quality
The methods and techniques of evaluation products
Self-evaluation in quality systems
The trends in the development of quality
Work placements
Not applicable.
Aims
The main objective of the course is to provide students with necessary theoretical foundation and methodology from the field of products and services quality. It also focuses on mastering modern approaches to the quality assurance, management, and improvement of products as well as corporate processes in companies.
Specification of controlled education, way of implementation and compensation for absences
Control of results of independent work on specified tasks.
Recommended optional programme components
Not applicable.
Prerequisites and corequisites
Not applicable.
Basic literature
BARTES,F. Quality Management. Řízení jakosti. VUT v Brně. VUT v Brně. 2005
FREHR,H.U. Total Quality Management. Brno: Unis publishing, 1995.
FREHR,H.U. Total Quality Management. Brno: Unis publishing, 1995.
Recommended reading
MIZUNO,S. Řízení jakosti. Praha: Victoria Publishing, 1998.
NENADÁL,J. a kol. Moderní systémy řízení jakosti. Praha: Management,1998.
VEBER,J. Řízení jakosti a ochrana spotřebitele. Praha: Grada Publishing. 2002
NENADÁL,J. a kol. Moderní systémy řízení jakosti. Praha: Management,1998.
VEBER,J. Řízení jakosti a ochrana spotřebitele. Praha: Grada Publishing. 2002
Classification of course in study plans
Type of course unit
Lecture
20 hod., optionally
Teacher / Lecturer
Syllabus
Topics of lectures are as follows:
Introduction — terminology, quality development
The national policy of the quality support
The quality Loop
Basic methods for quality control
Consumer protection
Customer satisfaction
Quality management systems according to ISO 9000, TQM and EFQM
The Economics of quality
The strategy of the company quality
The methods and techniques of evaluation products
Self-evaluation in quality systems
The trends in the development of quality
Introduction — terminology, quality development
The national policy of the quality support
The quality Loop
Basic methods for quality control
Consumer protection
Customer satisfaction
Quality management systems according to ISO 9000, TQM and EFQM
The Economics of quality
The strategy of the company quality
The methods and techniques of evaluation products
Self-evaluation in quality systems
The trends in the development of quality
Exercise
10 hod., compulsory
Teacher / Lecturer
Syllabus
Topics of lectures are as follows:
Introduction — terminology, quality development
The national policy of the quality support
The quality Loop
Basic methods for quality control
Consumer protection
Customer satisfaction
Quality management systems according to ISO 9000, TQM and EFQM
The Economics of quality
The strategy of the company quality
The methods and techniques of evaluation products
Self-evaluation in quality systems
The trends in the development of quality
Introduction — terminology, quality development
The national policy of the quality support
The quality Loop
Basic methods for quality control
Consumer protection
Customer satisfaction
Quality management systems according to ISO 9000, TQM and EFQM
The Economics of quality
The strategy of the company quality
The methods and techniques of evaluation products
Self-evaluation in quality systems
The trends in the development of quality