Course detail
Quality Management in Industry
FSI-XKPAcad. year: 2016/2017
Quality management principles. Identification and mapping of processes. Metrization of processes. Critical factors of success. Dimensioning of processes (calculations of staff capacity, capacity of equipment). Legislation relevant to realization of processes. Statistical regulation of statistically mastered processes and special methods of statistical regulation. Diagnostics of processes, internal audits. Assurance of input quality, selection and evaluation of suppliers. Management of supply processes.
Language of instruction
Czech
Number of ECTS credits
6
Mode of study
Not applicable.
Guarantor
Learning outcomes of the course unit
Students learn how to identify processes, find their critical factors of success and to logically derive the properties that require to be managed in order to lead to quality outputs. Identification of processes, risk analysis and use of suitable tools for correctional measures in time. Application of Failure Mode and Effects Analysis and Quality Function Development methods for minimization of incorrect inputs into processes.
Prerequisites
Completed courses Integrated systems of management and Statistical control of processes in FME students or courses with similar contents in students from other schools.
Co-requisites
Not applicable.
Planned learning activities and teaching methods
The course is taught through lectures explaining the basic principles and theory of the discipline. Exercises are focused on practical topics presented in lectures.
According to the possibility of teaching can be organized lectures for students by practitioners and excursions to companies focused on activities related to the course content.
According to the possibility of teaching can be organized lectures for students by practitioners and excursions to companies focused on activities related to the course content.
Assesment methods and criteria linked to learning outcomes
The course-unit credit requirements: Participation in seminars. Realization of an audit and presentation of its results. Elaboration of a seminar project on a topic announced at the beginning of semester. In justified cases, the lecturer may set alternative requirements.
The exam has written and oral parts. Exam evaluation: excellent (91-100 points), very good (81-90 points), good (71-80 points), satisfactory (61-70 points), sufficient (51-60 points), failed (0-50 points).
The exam has written and oral parts. Exam evaluation: excellent (91-100 points), very good (81-90 points), good (71-80 points), satisfactory (61-70 points), sufficient (51-60 points), failed (0-50 points).
Course curriculum
Not applicable.
Work placements
Not applicable.
Aims
Process management principles. Process identification and modelling. Dimensioning of sources. Rules for management documentation elaboration. Methods and tools of effective process management. Methods of risk analysis, prevention of risks. Application of previously studied theoretical courses and their use as tools for effective management of processes towards quality.
Specification of controlled education, way of implementation and compensation for absences
The attendance at seminars is compulsory. Every student must take part in all scored activities. An alternative assignment may be given to students if the condition is not met (in justified cases).
Recommended optional programme components
Not applicable.
Prerequisites and corequisites
Not applicable.
Basic literature
Dolanský, V., Měkota, V., Němec, V.: Projektový management. Grada Publishing, Praha, 1996
Fiala, A., Becková, M. a kol.: Management procesů. Verlag Dashöfer, Praha, 2006 – 2011
Montgomery, D.C.: Introduction to Statistical Quality Control. 4th ed. John Wiley and Sons, New York, 2001
Schulte, Ch.: Logistika. Victoria Publishing, Praha, 1991
Fiala, A., Becková, M. a kol.: Management procesů. Verlag Dashöfer, Praha, 2006 – 2011
Montgomery, D.C.: Introduction to Statistical Quality Control. 4th ed. John Wiley and Sons, New York, 2001
Schulte, Ch.: Logistika. Victoria Publishing, Praha, 1991
Recommended reading
Juran, J. M.; Gryna F. M.: Juran´s Quality Control Handbook. McGraw-Hill, Inc., New York, 1988
Mills Ch.A.: The Quality Audit. ASQC Quality Press, Milwaukee. McGraw-Hill Publishing Company, New York, 1989
Taguchi, G., Elsayed, E. A., Hsiang, T.: Quality Engineering in Production Systeme. McGraw-Hill, Singapore, 1989
Mills Ch.A.: The Quality Audit. ASQC Quality Press, Milwaukee. McGraw-Hill Publishing Company, New York, 1989
Taguchi, G., Elsayed, E. A., Hsiang, T.: Quality Engineering in Production Systeme. McGraw-Hill, Singapore, 1989
Classification of course in study plans
Type of course unit
Lecture
52 hod., optionally
Teacher / Lecturer
Syllabus
1. Principles of management and its functions. Linear management, functional management. Process management. Relations between organization structure, infrastructure and processes within an enterprise (organization) as a system.
2. Process modelling. Process mapping, identification of sources, elaboration of management documentation. Planning and dimensioning calculations. Optimization of sources, 5S, Poka Yoke. Analysis of utility value. Risk analysis. QFD, FMEA, HACCP.
3. Process efficiency measuring. Determination of indicators, analysis of factors of success, determination of factors critical for success.
4. Monitoring of processes. Process control. Method of cumulative sum charts, control charts for arithmetic average with warning limits, acceptance control charts.
5. Configuration management. Management of changes in processes.
6. Sociotechnical systems, their characteristics and behaviour. Diagnostic characteristics. Audit as a diagnostic instrument for sociotechnical systems. Audit planning in the system of quality management. Strategy of internal audits.
7. Performing of internal and external audits of quality management systems. Audit programme, preparation, initial discussion, obtaining evidence, elaboration of report, final discussion. Records of discrepancies, corrective measures, subsequent verification.
8. Suppliers’ selection. Questionnaires. Customer audits. Tests of first pieces. Classification and evaluation of suppliers. Quality handbook for suppliers. Material inputs quality management. Technical supply conditions. Quality of production devices.
2. Process modelling. Process mapping, identification of sources, elaboration of management documentation. Planning and dimensioning calculations. Optimization of sources, 5S, Poka Yoke. Analysis of utility value. Risk analysis. QFD, FMEA, HACCP.
3. Process efficiency measuring. Determination of indicators, analysis of factors of success, determination of factors critical for success.
4. Monitoring of processes. Process control. Method of cumulative sum charts, control charts for arithmetic average with warning limits, acceptance control charts.
5. Configuration management. Management of changes in processes.
6. Sociotechnical systems, their characteristics and behaviour. Diagnostic characteristics. Audit as a diagnostic instrument for sociotechnical systems. Audit planning in the system of quality management. Strategy of internal audits.
7. Performing of internal and external audits of quality management systems. Audit programme, preparation, initial discussion, obtaining evidence, elaboration of report, final discussion. Records of discrepancies, corrective measures, subsequent verification.
8. Suppliers’ selection. Questionnaires. Customer audits. Tests of first pieces. Classification and evaluation of suppliers. Quality handbook for suppliers. Material inputs quality management. Technical supply conditions. Quality of production devices.
Exercise
26 hod., compulsory
Teacher / Lecturer
Syllabus
1. Process mapping.
2. Voice of the Customer (VOC), Quality Function Deployment (QFD).
3. Control charts
4. Control charts for arithmetic average with warning limits.
5. Method of cumulative sum charts.
6. Acceptance control charts.
7. Risk analysis – FMEA, HACCP.
8. Internal audit – simulation.
2. Voice of the Customer (VOC), Quality Function Deployment (QFD).
3. Control charts
4. Control charts for arithmetic average with warning limits.
5. Method of cumulative sum charts.
6. Acceptance control charts.
7. Risk analysis – FMEA, HACCP.
8. Internal audit – simulation.