Czech

Not applicable.

Students will have a clear idea of modern approaches to the quality management at company, including the most frequently used quality management systems, namely according to the norms ISO 9000, TQM and EFQM.

Fundamentals of the organization and managerial functions of the company, understanding of importance of customer in market economy.

Not applicable.

Lectures consist of an explanation of basic principles, methodology of the discipline, problems and their solutions.
Exercises promote the practical mastery of subject presented in lectures or assigned for individual study with the active participation of students.

Course – unit credit
To obtain the credit it is required:
a) Active participation in the exercises - the teacher evaluates
b) Recognized seminar work.
Examination:
The exam has a written form. Only those students who have written credit in the IS are eligible to participate.
The exam consists of three theoretical open questions, the answer time is 30 minutes. It is evaluated:
a) Proper identification of the problem
b) The method and scope of the problem with emphasis on its explanation.
The answer to each question is evaluated separately. The final score is given by the arithmetic mean. The exam is classified according to the ECTS scale. Incorrect and unreadable responses are considered as inappropriate.

Introduction — terminology, quality development
The national policy of the quality support
The quality Loop
Basic methods for quality control
Consumer protection
Customer satisfaction
Quality management systems according to ISO 9000, TQM and EFQM
The Economics of quality
The strategy of the company quality
The methods and techniques of evaluation products
Self-evaluation in quality systems
The trends in the development of quality

Not applicable.

The main objective of the course is to provide students with necessary theoretical foundation and methodology from the field of products and services quality. It also focuses on mastering modern approaches to the quality assurance, management, and improvement of products as well as corporate processes in companies.

Control of results of independent work on specified tasks.

Not applicable.

Not applicable.

BARTES,F. Quality Management. Řízení jakosti. VUT v Brně. VUT v Brně. 2005
FREHR,H.U. Total Quality Management. Brno: Unis publishing, 1995.

MIZUNO,S. Řízení jakosti. Praha: Victoria Publishing, 1998.
NENADÁL,J. a kol. Moderní systémy řízení jakosti. Praha: Management,1998.
VEBER,J. Řízení jakosti a ochrana spotřebitele. Praha: Grada Publishing. 2002