English

Not applicable.

Students will acquire relevant psychological knowledge from the field of social competence of manager. They will master especially the following skills: identification of communication goals, active listening, exoteric formulation of requirements and opinions, analysis of communication problems, choice of relevant communication strategy and tactics and their successful application, prevention of misunderstanding as well as increasing of individual, team and organizational performance by means of creative communication.

Good knowledge of English.

Not applicable.

Lectures, rules for effective solving communication problems.

Conditions of awarding the graded course-unit credit:
• 30% individual presentation
• 30% team assignment and its presentation incl. discussion
• 40% final written exam.

1. Introduction to the area of interpersonal communication and its importancy for managerial work.
2. Communication process models and their application for managerial praxis.
3. Selfassessment and application of relevant assessment tools for managerial work.
4. Social perception in managerial praxis.
5. Effective verbal communication. Coping with barriers in interpersonal communication.
6. Active listening as a part of effective interpesonal communication.
7. Effective non-verbal communication. Various types of non-verbal communication.
8. Specifics of effective discussion.
9. Rules of effective presentation.
10. Rules of effective meetings leading.
11. Assertive communication rules.
12. Effective intercultural communication.
13. Conclusion and final assessment.

Not applicable.

The aim of the course is to provide students with relevant knowledge and skills related to social communication as a key tool for effective leadership. Main attention is paid to managerial competencies developement.

Attendance at lectures is recommended, attendance at lessons is compulsory and controlled.

Not applicable.

Not applicable.

CLAMPITT, P. Communicating for Managerial Effectiveness: Problems, Strategies, Solutions. SAGE Publications, 2012. ISBN 978-1412992046.
HYNES, G. Managerial Communication: Strategies and Applications. Sage Publications, 2015, Sixth Edition, 456 p. ISBN 978-1483358550.

O'ROURKE, J. S. Management Communication. 5th ed. Prentice Hall: Pearson Higher Education, 2012. ISBN 978-0132671408.
PEARSON, J.C., NELSON, P.E., TITSWORTH, S., HARTER, L. Human Communication. McGraw-Hill, 2005. 496 s. ISBN 978-0072959888.
ROEBUCK, D. Communication Strategies for Today´s Managerial Leader. Business Expert Press, 2012. 200 p. ISBN 978-1606491997.