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Course detail
FIT-INIAcad. year: 2022/2023
The course deals with the entire life-cycle of IT services, i.e. from processes of service strategy management to processes of continuous improvement of services. Service Strategy: A new service development, a service portfolio, requirements analysis, pricing services, a strategic process. Service Design: Risk analysis, sustainability of services, a service catalogue, metrics for services, service levels, supplier management. Service Transition: Asset management and configuration of services, testing of services, change management, knowledge management. Service Operation: monitoring of services, incidents and problems. Continual Service Improvement: Identifying opportunities for improving services, methods of evaluation of services, processes of continual service improvement.
Language of instruction
Number of ECTS credits
Mode of study
Guarantor
Department
Learning outcomes of the course unit
Prerequisites
Co-requisites
Planned learning activities and teaching methods
Assesment methods and criteria linked to learning outcomes
Course curriculum
Work placements
Aims
Specification of controlled education, way of implementation and compensation for absences
Recommended optional programme components
Prerequisites and corequisites
Basic literature
Recommended reading
Elearning
Classification of course in study plans
branch BIT , 2 year of study, winter semester, elective
Lecture
Teacher / Lecturer
Syllabus
Fundamentals seminar
A selected part of the project of your choice will be presented by a team within the selected lectures:
Project
A group project aimed at the design of IT services according to a given specification. The project consists of five parts (each part takes approximately 2.5 hours for a team member):