Detail publikace

Customer Solutions Management (CSM) Empirical Model based on European Machine Building Sector Experience

CHLEBOVSKÝ, V.

Originální název

Customer Solutions Management (CSM) Empirical Model based on European Machine Building Sector Experience

Typ

článek v časopise ve Web of Science, Jimp

Jazyk

angličtina

Originální abstrakt

There can be seen growing demand for customized solution offers prepared by companies on both B2B and B2C markets. While this approach is well developed in some B-2-B sectors it is not that often in majority of B2C markets. Rapid technology development within past years gives more and more possibilities to increase production flexibility in more and more production sectors. This will lead in increasing level of product customization shortly. Purpose of this article is to introduce an empirical model of Customer Solutions Management that has been created based on long term experience in machine building sector within European Union. The experience is documented by qualitative case study research performed in five European companies involved in product supply chain within the machine building sector from component production through distribution to machine building. Selected companies represent range of sizes from large global corporation to micro business. The research was performed in period of years 2012 to 2015 by observations and in-depth interviews with all level managers in all researched companies. Prior to this qualitative research also a research through secondary data in publications was performed to analyze the sector in complexity. The research proves increasing demand for individualized product solutions from customers.

Klíčová slova

customer solutions, relationship marketing, product customization, market orientation, product management, machine building sector, solution management

Autoři

CHLEBOVSKÝ, V.

Vydáno

22. 12. 2016

Nakladatel

Kaunas University of Technology

ISSN

1392-2785

Periodikum

Engineering Economics

Ročník

27

Číslo

5

Stát

Litevská republika

Strany od

586

Strany do

593

Strany počet

8

URL

https://inzeko.ktu.lt/index.php/EE/article/view/14491

Plný text v Digitální knihovně

http://hdl.handle.net/11012/204296

BibTex

@article{BUT130758,
  author="Vít {Chlebovský}",
  title="Customer Solutions Management (CSM) Empirical Model based on European Machine Building Sector Experience",
  journal="Engineering Economics",
  year="2016",
  volume="27",
  number="5",
  pages="586--593",
  doi="10.5755/j01.ee.27.5.14491",
  issn="1392-2785",
  url="https://inzeko.ktu.lt/index.php/EE/article/view/14491"
}