Detail publikace

Acceptance of Intelligent Ticketing Systems in Developing Countries

SHAFIQUE, M. RAUDELLUNLENÉ, J. DAVIDAVICIENE, V. PĚNČÍK, J.

Originální název

Acceptance of Intelligent Ticketing Systems in Developing Countries

Typ

článek v časopise ve Web of Science, Jimp

Jazyk

angličtina

Originální abstrakt

Information communication technologies bring the revolution into all business sectors, and transportation sector is not an exception. Ticketing system has changed from traditional to intelligent, which provides information and service to the consumer. In developed countries such systems are implemented and operate successfully, while in the developing countries electronic ticketing and other similar innovative solutions face specific challenges. These challenges are related to information era and changes in consumer behaviour, caused by the development of information and communication technologies. In these new conditions the motives of consumers to choose electronic ticketing has become an extremely important factor of success. Lack of integrity of consumer behaviour and technology acceptance (electronic ticketing in particular) was identified in previous scientific research, especially taking into consideration recent conditions of developing countries. The aim of this article is to evaluate the consumers' behaviour and acceptance of intelligent systems, such as electronic ticketing, in order to identify factors, factors, influencing and encouraging the customers to use electronic ticketing systems. In this study extended technology acceptance model with trust element was used to measure the consumer behaviour. The sample for this research has been taken from China and Pakistan populations and consists of 432 participants from both countries.

Klíčová slova

Intelligence Ticketing System; Electronic Ticketing; Technology Acceptance Model; Trust; Consumer Behaviour

Autoři

SHAFIQUE, M.; RAUDELLUNLENÉ, J.; DAVIDAVICIENE, V.; PĚNČÍK, J.

Vydáno

30. 10. 2019

Nakladatel

Kaunas University of Technology

Místo

KAUNAS

ISSN

1392-2785

Periodikum

Engineering Economics

Ročník

30

Číslo

4

Stát

Litevská republika

Strany od

451

Strany do

460

Strany počet

10

URL

https://inzeko.ktu.lt/index.php/EE/article/view/20941

Plný text v Digitální knihovně

http://hdl.handle.net/11012/201695

BibTex

@article{BUT170553,
  author="Muhammad Noman {Shafique} and Jurgita {Raudellunlené} and Vida {Davidaviciene} and Jan {Pěnčík}",
  title="Acceptance of Intelligent Ticketing Systems in Developing Countries",
  journal="Engineering Economics",
  year="2019",
  volume="30",
  number="4",
  pages="451--460",
  doi="10.5755/j01.ee.30.4.20941",
  issn="1392-2785",
  url="https://inzeko.ktu.lt/index.php/EE/article/view/20941"
}