Detail publikace

Level of Support Provided to Users of Information Systems

KOCH, M.

Originální název

Level of Support Provided to Users of Information Systems

Typ

článek v časopise - ostatní, Jost

Jazyk

angličtina

Originální abstrakt

The article deals with findings of a pilot survey into the level of support provided to users of information systems which was carried out on a number of employees of companies using such systems from the Czech Republic, Slovakia and from abroad. The survey aims to identify areas relevant for further research. The support provided to users is assessed according to a company's size and the way the support is given. Hypotheses are tested about different levels of support between Czech and Slovak companies on the one hand and other countries on the other hand, as well as about different levels of support depending on a company's size valid for this selection of users.

Klíčová slova

efficiency, information systems, key factors, satisfaction of ICT users

Autoři

KOCH, M.

Rok RIV

2010

Vydáno

1. 10. 2010

ISSN

1210-9479

Periodikum

Systémová integrace

Ročník

17

Číslo

3

Stát

Česká republika

Strany od

89

Strany do

96

Strany počet

7

BibTex

@article{BUT50315,
  author="Miloš {Koch}",
  title="Level of Support Provided to Users of Information Systems",
  journal="Systémová integrace",
  year="2010",
  volume="17",
  number="3",
  pages="89--96",
  issn="1210-9479"
}