Detail publikace

Data Gained from Smart Services in SMEs–Pilot Study

KAŇOVSKÁ, L. TOMÁŠKOVÁ, E.

Originální název

Data Gained from Smart Services in SMEs–Pilot Study

Typ

článek ve sborníku ve WoS nebo Scopus

Jazyk

angličtina

Originální abstrakt

Nowadays, manufacturing companies increasingly invest in servitization by adopting ‘smart services’ enabled by connected product-service systems enabling data exchange between the customer and the service provider. Managing the transition toward smart services is not easy, especially among SMEs as many businesses struggle with lack of money, insufficient digital technologies, unskilled employees or gathering and using the proper data. The research presented in this paper is divided into two parts. The quantitative part focuses on researching possible correlations between business performance and the use of company IT systems among sixty Czech electrotechnical SMEs. The other part consists of a qualitative multi-case study and was conducted among seven Czech electrotechnical SMEs which have already started with smart service development. The findings indicate that companies gather and use the data in very different ways. They provide information to their customers, but also use information for themselves. The study is unique in highlighting the problems of smart services in small and medium manufacturers. Moreover, it investigates the gathering and the data usage gained from smart services in SMEs.

Klíčová slova

Servitization Smart services SMEs Electrotechnical manufacturers Czech Republic

Autoři

KAŇOVSKÁ, L.; TOMÁŠKOVÁ, E.

Vydáno

4. 7. 2018

Nakladatel

Springer, Cham

Místo

Zlín

ISBN

978-3-030-00210-7

Kniha

Computational and Statistical Methods in Intelligent Systems. CoMeSySo 2018. Advances in Intelligent Systems and Computing.

Edice

Springer, Cham

Číslo edice

859

ISSN

2194-5357

Periodikum

Advances in Intelligent Systems and Computing

Ročník

859

Stát

Švýcarská konfederace

Strany od

183

Strany do

200

Strany počet

17

URL

https://link.springer.com/chapter/10.1007/978-3-030-00211-4_18#citeas

BibTex

@inproceedings{BUT149574,
  author="Lucie {Kaňovská} and Eva {Tomášková}",
  title="Data Gained from Smart Services in SMEs–Pilot Study",
  booktitle="Computational and Statistical Methods in Intelligent Systems. CoMeSySo 2018. Advances in Intelligent Systems and Computing.",
  year="2018",
  series="Springer, Cham",
  journal="Advances in Intelligent Systems and Computing",
  volume="859",
  number="859",
  pages="183--200",
  publisher="Springer, Cham",
  address="Zlín",
  doi="10.1007/978-3-030-00211-4\{_}18",
  isbn="978-3-030-00210-7",
  issn="2194-5357",
  url="https://link.springer.com/chapter/10.1007/978-3-030-00211-4_18#citeas"
}