Detail publikace

Risk Identification in ISO/IEC 20000:2005 Implementation

SVOJANOVSKÝ, P. KRESLÍKOVÁ, J. NOVÁK, L.

Originální název

Risk Identification in ISO/IEC 20000:2005 Implementation

Typ

článek ve sborníku mimo WoS a Scopus

Jazyk

angličtina

Originální abstrakt

This paper is focused on the risk identification in implementation of ISO/IEC 20000:2005 international standard. ISO/IEC 20000 is the first standard specifically aimed at IT Service Management. It describes a set of management processes for the effective delivery of services to the business and its customers. ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL from the Office of Government Commerce (OGC). Risk management is a process directed towards the assessing, mitigating and monitoring of risks.

Klíčová slova

Business, Process, Best practice, Management, Risk management, International standard

Autoři

SVOJANOVSKÝ, P.; KRESLÍKOVÁ, J.; NOVÁK, L.

Rok RIV

2009

Vydáno

8. 4. 2009

Místo

Ostrava

ISBN

978-80-86840-45-1

Kniha

Proceedings of 43rd Spring International Conference MOSIS'09 Modelling and Simulation of Systems

Strany od

55

Strany do

61

Strany počet

7

BibTex

@inproceedings{BUT30205,
  author="Petr {Svojanovský} and Jitka {Kreslíková} and Luděk {Novák}",
  title="Risk Identification in ISO/IEC 20000:2005 Implementation",
  booktitle="Proceedings of 43rd Spring International Conference MOSIS'09 Modelling and Simulation of Systems",
  year="2009",
  pages="55--61",
  address="Ostrava",
  isbn="978-80-86840-45-1"
}