Publication detail

Classification of ERP System Services

SODOMKA, P. KLČOVÁ, H.

Original Title

Classification of ERP System Services

Type

journal article - other

Language

English

Original Abstract

Today the ERP business information systems are an essential tool for organization management, regardless of size and field of activity. Their successful implementation and use is conditioned predominantly by IS/ICT knowledge and managerial skills required for directing their life cycle correctly. Defining and correct setting of the service level is a key requirement and skill, usually provided by a service provider based on an implementation and service contract, or an advisory organization, in particular when presale services concerning analyses and tender documentation processing are provided. The following paper discusses the characteristics of the individual service types and the particulars of their practical use. Moreover, it presents the selected significant results of the long-term research performed by the authors in the Center for inVestigations into Information Systems.

Keywords

ERP system, IS/ICT, services, version, update, upgrade, hotline, helpdesk, service level agreement (SLA), implementation, end-user, key-user, training, warranty, critical factors

Authors

SODOMKA, P.; KLČOVÁ, H.

Released

27. 7. 2016

Publisher

Czech Society for Systems Integration

Location

Prague

ISBN

1804-2724

Periodical

Journal of Systems Integration

Year of study

7

Number

3

State

Czech Republic

Pages from

66

Pages to

78

Pages count

13

URL

http://www.si-journal.org/index.php/JSI/article/viewFile/263/265

BibTex

@article{BUT127337,
  author="Petr {Sodomka} and Hana {Klčová}",
  title="Classification of ERP System Services",
  journal="Journal of Systems Integration",
  year="2016",
  volume="7",
  number="3",
  pages="66--78",
  doi="10.20470/jsi.v7i3.263",
  issn="1804-2724",
  url="http://www.si-journal.org/index.php/JSI/article/viewFile/263/265"
}