Detail publikace

Classification of ERP System Services

SODOMKA, P. KLČOVÁ, H.

Originální název

Classification of ERP System Services

Typ

článek v časopise - ostatní, Jost

Jazyk

angličtina

Originální abstrakt

Today the ERP business information systems are an essential tool for organization management, regardless of size and field of activity. Their successful implementation and use is conditioned predominantly by IS/ICT knowledge and managerial skills required for directing their life cycle correctly. Defining and correct setting of the service level is a key requirement and skill, usually provided by a service provider based on an implementation and service contract, or an advisory organization, in particular when presale services concerning analyses and tender documentation processing are provided. The following paper discusses the characteristics of the individual service types and the particulars of their practical use. Moreover, it presents the selected significant results of the long-term research performed by the authors in the Center for inVestigations into Information Systems.

Klíčová slova

ERP system, IS/ICT, services, version, update, upgrade, hotline, helpdesk, service level agreement (SLA), implementation, end-user, key-user, training, warranty, critical factors

Autoři

SODOMKA, P.; KLČOVÁ, H.

Vydáno

27. 7. 2016

Nakladatel

Czech Society for Systems Integration

Místo

Prague

ISSN

1804-2724

Periodikum

Journal of Systems Integration

Ročník

7

Číslo

3

Stát

Česká republika

Strany od

66

Strany do

78

Strany počet

13

URL

http://www.si-journal.org/index.php/JSI/article/viewFile/263/265

BibTex

@article{BUT127337,
  author="Petr {Sodomka} and Hana {Klčová}",
  title="Classification of ERP System Services",
  journal="Journal of Systems Integration",
  year="2016",
  volume="7",
  number="3",
  pages="66--78",
  doi="10.20470/jsi.v7i3.263",
  issn="1804-2724",
  url="http://www.si-journal.org/index.php/JSI/article/viewFile/263/265"
}