Publication detail

INTERFUNKČNÍ KOORDINACE V ŠIRŠÍM POJETÍ A NABÍDKA SLUŽEB“

TOMÁŠKOVÁ, E. KAŇOVSKÁ, L.

Original Title

INTERFUNKČNÍ KOORDINACE V ŠIRŠÍM POJETÍ A NABÍDKA SLUŽEB“

English Title

INTERFUNCTIONAL COORDINATION IN EXTENDED CONCEPTION AND OFFERING OF SERVICES

Type

journal article in Scopus

Language

Czech

Original Abstract

The paper aims to investigate the relationship between interfunctional coordination (IFC) and offering of services. IFC is a crucial component of market orientation. Market orientation is one of the approaches, which is used for improving the business performance of companies and also for increasing their competitiveness. The conception of IFC was extended in this paper. IFC includes the following elements: Cooperative Arrangements, Company Culture, Expertise, Communications, Leadership Style, Ethic and Goodwill, Organizational Structure, Coordination (Fundamental Information Acquisition, Information Coordination and Coordination Activities) and Control. Current companies try to increase their service offering because of its positive influence on customers and company as well. The research was held in 60 electronic components manufactures and electric equipment manufacturers in the Czech Republic. The Spearman’s rank-order correlation test was performed to verify the relationship between IFC and service offering. The main finding shows that the relationship between IFC and service offering is independent. Positive relationship between IFC and service offering is detected especially at emphasis on innovation and emphasis on the next education of workers.

English abstract

The paper aims to investigate the relationship between interfunctional coordination (IFC) and offering of services. IFC is a crucial component of market orientation. Market orientation is one of the approaches, which is used for improving the business performance of companies and also for increasing their competitiveness. The conception of IFC was extended in this paper. IFC includes the following elements: Cooperative Arrangements, Company Culture, Expertise, Communications, Leadership Style, Ethic and Goodwill, Organizational Structure, Coordination (Fundamental Information Acquisition, Information Coordination and Coordination Activities) and Control. Current companies try to increase their service offering because of its positive influence on customers and company as well. The research was held in 60 electronic components manufactures and electric equipment manufacturers in the Czech Republic. The Spearman’s rank-order correlation test was performed to verify the relationship between IFC and service offering. The main finding shows that the relationship between IFC and service offering is independent. Positive relationship between IFC and service offering is detected especially at emphasis on innovation and emphasis on the next education of workers.

Keywords

Interfunctional coordination, Service offering, Innovation, Education of workers, Electronic components manufactures, Electric equipment manufacturers, the Czech Republic.

Key words in English

Interfunctional coordination, Service offering, Innovation, Education of workers, Electronic components manufactures, Electric equipment manufacturers, the Czech Republic.

Authors

TOMÁŠKOVÁ, E.; KAŇOVSKÁ, L.

Released

19. 12. 2018

Publisher

Fakulta ekonomicko-správní, Univerzita Pardubice

Location

Pardubice

ISBN

1804-8048

Periodical

Scientific Papers of the University of Pardubice, Series D

Year of study

26

Number

44

State

Czech Republic

Pages from

233

Pages to

244

Pages count

12

URL

BibTex

@article{BUT150861,
  author="Eva {Tomášková} and Lucie {Kaňovská}",
  title="INTERFUNKČNÍ KOORDINACE V ŠIRŠÍM POJETÍ A NABÍDKA SLUŽEB“",
  journal="Scientific Papers of the University of Pardubice, Series D",
  year="2018",
  volume="26",
  number="44",
  pages="233--244",
  issn="1804-8048",
  url="https://fes.upce.cz/sites/default/files/public/mika0267/scipap_44_125023.pdf"
}