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TOMÁŠKOVÁ, E. KAŇOVSKÁ, L.
Original Title
INTERFUNKČNÍ KOORDINACE V ŠIRŠÍM POJETÍ A NABÍDKA SLUŽEB“
English Title
INTERFUNCTIONAL COORDINATION IN EXTENDED CONCEPTION AND OFFERING OF SERVICES
Type
journal article in Scopus
Language
Czech
Original Abstract
The paper aims to investigate the relationship between interfunctional coordination (IFC) and offering of services. IFC is a crucial component of market orientation. Market orientation is one of the approaches, which is used for improving the business performance of companies and also for increasing their competitiveness. The conception of IFC was extended in this paper. IFC includes the following elements: Cooperative Arrangements, Company Culture, Expertise, Communications, Leadership Style, Ethic and Goodwill, Organizational Structure, Coordination (Fundamental Information Acquisition, Information Coordination and Coordination Activities) and Control. Current companies try to increase their service offering because of its positive influence on customers and company as well. The research was held in 60 electronic components manufactures and electric equipment manufacturers in the Czech Republic. The Spearman’s rank-order correlation test was performed to verify the relationship between IFC and service offering. The main finding shows that the relationship between IFC and service offering is independent. Positive relationship between IFC and service offering is detected especially at emphasis on innovation and emphasis on the next education of workers.
English abstract
Keywords
Interfunctional coordination, Service offering, Innovation, Education of workers, Electronic components manufactures, Electric equipment manufacturers, the Czech Republic.
Key words in English
Authors
TOMÁŠKOVÁ, E.; KAŇOVSKÁ, L.
Released
19. 12. 2018
Publisher
Fakulta ekonomicko-správní, Univerzita Pardubice
Location
Pardubice
ISBN
1804-8048
Periodical
Scientific Papers of the University of Pardubice, Series D
Year of study
26
Number
44
State
Czech Republic
Pages from
233
Pages to
244
Pages count
12
URL
https://fes.upce.cz/sites/default/files/public/mika0267/scipap_44_125023.pdf
BibTex
@article{BUT150861, author="Eva {Tomášková} and Lucie {Kaňovská}", title="INTERFUNKČNÍ KOORDINACE V ŠIRŠÍM POJETÍ A NABÍDKA SLUŽEB“", journal="Scientific Papers of the University of Pardubice, Series D", year="2018", volume="26", number="44", pages="233--244", issn="1804-8048", url="https://fes.upce.cz/sites/default/files/public/mika0267/scipap_44_125023.pdf" }