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TOMÁŠKOVÁ, E. KAŇOVSKÁ, L.
Originální název
INTERFUNKČNÍ KOORDINACE V ŠIRŠÍM POJETÍ A NABÍDKA SLUŽEB“
Anglický název
INTERFUNCTIONAL COORDINATION IN EXTENDED CONCEPTION AND OFFERING OF SERVICES
Typ
článek v časopise ve Scopus, Jsc
Jazyk
čeština
Originální abstrakt
The paper aims to investigate the relationship between interfunctional coordination (IFC) and offering of services. IFC is a crucial component of market orientation. Market orientation is one of the approaches, which is used for improving the business performance of companies and also for increasing their competitiveness. The conception of IFC was extended in this paper. IFC includes the following elements: Cooperative Arrangements, Company Culture, Expertise, Communications, Leadership Style, Ethic and Goodwill, Organizational Structure, Coordination (Fundamental Information Acquisition, Information Coordination and Coordination Activities) and Control. Current companies try to increase their service offering because of its positive influence on customers and company as well. The research was held in 60 electronic components manufactures and electric equipment manufacturers in the Czech Republic. The Spearman’s rank-order correlation test was performed to verify the relationship between IFC and service offering. The main finding shows that the relationship between IFC and service offering is independent. Positive relationship between IFC and service offering is detected especially at emphasis on innovation and emphasis on the next education of workers.
Anglický abstrakt
Klíčová slova
Interfunctional coordination, Service offering, Innovation, Education of workers, Electronic components manufactures, Electric equipment manufacturers, the Czech Republic.
Klíčová slova v angličtině
Autoři
TOMÁŠKOVÁ, E.; KAŇOVSKÁ, L.
Vydáno
19. 12. 2018
Nakladatel
Fakulta ekonomicko-správní, Univerzita Pardubice
Místo
Pardubice
ISSN
1804-8048
Periodikum
Scientific Papers of the University of Pardubice, Series D
Ročník
26
Číslo
44
Stát
Česká republika
Strany od
233
Strany do
244
Strany počet
12
URL
https://fes.upce.cz/sites/default/files/public/mika0267/scipap_44_125023.pdf
BibTex
@article{BUT150861, author="Eva {Tomášková} and Lucie {Kaňovská}", title="INTERFUNKČNÍ KOORDINACE V ŠIRŠÍM POJETÍ A NABÍDKA SLUŽEB“", journal="Scientific Papers of the University of Pardubice, Series D", year="2018", volume="26", number="44", pages="233--244", issn="1804-8048", url="https://fes.upce.cz/sites/default/files/public/mika0267/scipap_44_125023.pdf" }