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KAŇOVSKÁ, L. TOMÁŠKOVÁ, E.
Original Title
The Impact of Service Offering on Business Performance in Electrical Engineering Companies
Type
journal article in Scopus
Language
English
Original Abstract
The article presents the results of a research investigating potential impact of service offering on business performance carried out among sixty electrical engineering companies in the Czech Republic. The main findings reveal the highest number of positive correlations between the items related to business performance, the item related to service offers to VIP customers, and the item focusing on monitoring the service offering of competitors. The paper discusses a new perspective of discovering whether and how service offering by electrical engineering companies in the Czech Republic influence business performance.
Keywords
Services in product-oriented companies; Service offering; Business performance; manufacturers of electrical equipment; manufacturers of electronic components; manufacturing; Spearman’s rank correlation; the Czech Republic
Authors
KAŇOVSKÁ, L.; TOMÁŠKOVÁ, E.
Released
12. 11. 2018
Location
Řecko
ISBN
1108-2976
Periodical
European Research Studies Journal
Year of study
21
Number
4
State
Hellenic Republic
Pages from
92
Pages to
108
Pages count
16
URL
https://www.ersj.eu/index.php?option=com_content&task=view&id=1399
BibTex
@article{BUT151292, author="Lucie {Kaňovská} and Eva {Tomášková}", title="The Impact of Service Offering on Business Performance in Electrical Engineering Companies", journal="European Research Studies Journal", year="2018", volume="21", number="4", pages="92--108", issn="1108-2976", url="https://www.ersj.eu/index.php?option=com_content&task=view&id=1399" }