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KAŇOVSKÁ, L. TOMÁŠKOVÁ, E.
Originální název
The Impact of Service Offering on Business Performance in Electrical Engineering Companies
Typ
článek v časopise ve Scopus, Jsc
Jazyk
angličtina
Originální abstrakt
The article presents the results of a research investigating potential impact of service offering on business performance carried out among sixty electrical engineering companies in the Czech Republic. The main findings reveal the highest number of positive correlations between the items related to business performance, the item related to service offers to VIP customers, and the item focusing on monitoring the service offering of competitors. The paper discusses a new perspective of discovering whether and how service offering by electrical engineering companies in the Czech Republic influence business performance.
Klíčová slova
Services in product-oriented companies; Service offering; Business performance; manufacturers of electrical equipment; manufacturers of electronic components; manufacturing; Spearman’s rank correlation; the Czech Republic
Autoři
KAŇOVSKÁ, L.; TOMÁŠKOVÁ, E.
Vydáno
12. 11. 2018
Místo
Řecko
ISSN
1108-2976
Periodikum
European Research Studies Journal
Ročník
21
Číslo
4
Stát
Řecká republika
Strany od
92
Strany do
108
Strany počet
16
URL
https://www.ersj.eu/index.php?option=com_content&task=view&id=1399
BibTex
@article{BUT151292, author="Lucie {Kaňovská} and Eva {Tomášková}", title="The Impact of Service Offering on Business Performance in Electrical Engineering Companies", journal="European Research Studies Journal", year="2018", volume="21", number="4", pages="92--108", issn="1108-2976", url="https://www.ersj.eu/index.php?option=com_content&task=view&id=1399" }