Publication detail

Influence of Customers Behaviour on Passenger Car Warranty Cost

VINTR, Z. VINTR, M.

Original Title

Influence of Customers Behaviour on Passenger Car Warranty Cost

Type

conference paper

Language

English

Original Abstract

This article deals with an estimate of warranty costs for a passenger car that is based on results of a research of behaviour of the customers. The included procedure is applicable for an initial estimate of warranty costs or analysis regarding the extent of two-dimensional warranty to be provided. Possibilities of practical use of the proposed method are demonstrated on an example of estimate of warranty costs of a lower medium class passenger car manufactured in the Czech Republic. Within this project, several hundreds of users of appropriate type of a car were interviewed to identify an average mileage done by the car during one year of operation. The results of survey were assessed statistically and used for an analysis of an influence of changes of basic parameters of the warranty (guaranteed calendar time of use and guaranteed time of operation) on the level of warranty costs.

Keywords

Two-dimensional Warranty, Warranty Period, Vehicle, Estimation

Authors

VINTR, Z.; VINTR, M.

RIV year

2007

Released

25. 6. 2007

Publisher

Taylor & Francis Group

Location

London, GB

ISBN

978-0-415-44786-7

Book

Proceedings of the European Safety and Reliability Conference 2007 (ESREL 2007)

Pages from

2173

Pages to

2178

Pages count

6

BibTex

@inproceedings{BUT22500,
  author="Zdeněk {Vintr} and Michal {Vintr}",
  title="Influence of Customers Behaviour on Passenger Car Warranty Cost",
  booktitle="Proceedings of the European Safety and Reliability Conference 2007 (ESREL 2007)",
  year="2007",
  pages="2173--2178",
  publisher="Taylor & Francis Group",
  address="London, GB",
  isbn="978-0-415-44786-7"
}