Detail publikace

Influence of Customers Behaviour on Passenger Car Warranty Cost

VINTR, Z. VINTR, M.

Originální název

Influence of Customers Behaviour on Passenger Car Warranty Cost

Typ

článek ve sborníku ve WoS nebo Scopus

Jazyk

angličtina

Originální abstrakt

This article deals with an estimate of warranty costs for a passenger car that is based on results of a research of behaviour of the customers. The included procedure is applicable for an initial estimate of warranty costs or analysis regarding the extent of two-dimensional warranty to be provided. Possibilities of practical use of the proposed method are demonstrated on an example of estimate of warranty costs of a lower medium class passenger car manufactured in the Czech Republic. Within this project, several hundreds of users of appropriate type of a car were interviewed to identify an average mileage done by the car during one year of operation. The results of survey were assessed statistically and used for an analysis of an influence of changes of basic parameters of the warranty (guaranteed calendar time of use and guaranteed time of operation) on the level of warranty costs.

Klíčová slova

Two-dimensional Warranty, Warranty Period, Vehicle, Estimation

Autoři

VINTR, Z.; VINTR, M.

Rok RIV

2007

Vydáno

25. 6. 2007

Nakladatel

Taylor & Francis Group

Místo

London, GB

ISBN

978-0-415-44786-7

Kniha

Proceedings of the European Safety and Reliability Conference 2007 (ESREL 2007)

Strany od

2173

Strany do

2178

Strany počet

6

BibTex

@inproceedings{BUT22500,
  author="Zdeněk {Vintr} and Michal {Vintr}",
  title="Influence of Customers Behaviour on Passenger Car Warranty Cost",
  booktitle="Proceedings of the European Safety and Reliability Conference 2007 (ESREL 2007)",
  year="2007",
  pages="2173--2178",
  publisher="Taylor & Francis Group",
  address="London, GB",
  isbn="978-0-415-44786-7"
}