Publication detail

Estimate of Warranty Costs Based on Research of the Customer's Behavior

VINTR, Z. VINTR, M.

Original Title

Estimate of Warranty Costs Based on Research of the Customer's Behavior

Type

conference paper

Language

English

Original Abstract

This article deals with an estimate of costs when two-dimensional warranty is granted. The article includes a procedure of estimation of costs of the warranty based on a research of behavior of the customers. This procedure is applicable for an initial estimate of warranty costs or analysis and decision what an extent of warranty will be provided. Possibilities of practical use of the proposed method are demonstrated on an example of estimate of warranty costs of a lower medium class personal car manufactured in the Czech Republic. Within this project, several hundreds of users of appropriate type of a car were interviewed to identify an average mileage done by a car user during one year of operation. The results of survey were assessed statistically and used for an analysis of an influence of changes of basic parameters of the warranty (guaranteed calendar time of use and guaranteed time of operation) on the level of warranty costs.

Keywords

Warranty, Warranty Period, Vehicle, Estimation

Authors

VINTR, Z.; VINTR, M.

RIV year

2007

Released

22. 1. 2007

Publisher

Institute of Electrical & Electronics Engineers

Location

Piscataway, New Jersey, USA

ISBN

0-7803-9767-3

Book

2007 Proc. Ann. Reliability & Maintainability Symp.

Pages from

327

Pages to

332

Pages count

6

BibTex

@inproceedings{BUT24500,
  author="Zdeněk {Vintr} and Michal {Vintr}",
  title="Estimate of Warranty Costs Based on Research of the Customer's Behavior",
  booktitle="2007 Proc. Ann. Reliability & Maintainability Symp.",
  year="2007",
  pages="327--332",
  publisher="Institute of Electrical & Electronics Engineers",
  address="Piscataway, New Jersey, USA",
  isbn="0-7803-9767-3"
}