Detail publikace

Estimate of Warranty Costs Based on Research of the Customer's Behavior

VINTR, Z. VINTR, M.

Originální název

Estimate of Warranty Costs Based on Research of the Customer's Behavior

Typ

článek ve sborníku ve WoS nebo Scopus

Jazyk

angličtina

Originální abstrakt

This article deals with an estimate of costs when two-dimensional warranty is granted. The article includes a procedure of estimation of costs of the warranty based on a research of behavior of the customers. This procedure is applicable for an initial estimate of warranty costs or analysis and decision what an extent of warranty will be provided. Possibilities of practical use of the proposed method are demonstrated on an example of estimate of warranty costs of a lower medium class personal car manufactured in the Czech Republic. Within this project, several hundreds of users of appropriate type of a car were interviewed to identify an average mileage done by a car user during one year of operation. The results of survey were assessed statistically and used for an analysis of an influence of changes of basic parameters of the warranty (guaranteed calendar time of use and guaranteed time of operation) on the level of warranty costs.

Klíčová slova

Warranty, Warranty Period, Vehicle, Estimation

Autoři

VINTR, Z.; VINTR, M.

Rok RIV

2007

Vydáno

22. 1. 2007

Nakladatel

Institute of Electrical & Electronics Engineers

Místo

Piscataway, New Jersey, USA

ISBN

0-7803-9767-3

Kniha

2007 Proc. Ann. Reliability & Maintainability Symp.

Strany od

327

Strany do

332

Strany počet

6

BibTex

@inproceedings{BUT24500,
  author="Zdeněk {Vintr} and Michal {Vintr}",
  title="Estimate of Warranty Costs Based on Research of the Customer's Behavior",
  booktitle="2007 Proc. Ann. Reliability & Maintainability Symp.",
  year="2007",
  pages="327--332",
  publisher="Institute of Electrical & Electronics Engineers",
  address="Piscataway, New Jersey, USA",
  isbn="0-7803-9767-3"
}