Course detail

Quality of Goods in Business Venture

FP-PjoCAcad. year: 2016/2017

The course addresses the problems related to the significance of quality in business venture and its role in the world markets.

Language of instruction

Czech

Number of ECTS credits

4

Mode of study

Not applicable.

Guarantor

doc. Ing. František Bartes, CSc.

Department

Institute of Economics (ÚE)

Learning outcomes of the course unit

Students will have a clear idea of modern approaches to the quality management at company, including the most frequently used quality management systems, namely according to the norms ISO 9000, TQM and EFQM.

Prerequisites

Fundamentals of the organization and managerial functions of the company, understanding of importance of customer in market economy.

Co-requisites

Not applicable.

Planned learning activities and teaching methods

Lectures consist of an explanation of basic principles, methodology of the discipline, problems and their solutions.
Exercises promote the practical mastery of subject presented in lectures or assigned for individual study with the active participation of students.

Assesment methods and criteria linked to learning outcomes

Conditions for passing an exam: Knowledge of taught topics and their practical application.
Form of examination: Combined – a written test possibly followed by an oral examination.

Course curriculum

Topics of lectures are as follows:
- Conception of quality and its development
- National policy of quality support
- Quality loop
- Fundamental methods of quality management (FMEA, QFD, POKA - YOKE, FTA, Cycle P - D - C - A, quality diary)
- Role of human factor in quality
- Customer satisfaction
- Quality management systems (ISO 9000, TQM, ISO 14 000, EFQM)
- Quality economics
- Corporate strategy of quality
- Certification
- Consumer protection
- Methods and techniques of products evaluation
- Trends in quality management

Work placements

Not applicable.

Aims

The main objective of the course is to provide students with necessary theoretical foundation and methodology from the field of products and services quality. It also focuses on mastering modern approaches to the quality assurance, management, and improvement of products as well as corporate processes in companies.

Specification of controlled education, way of implementation and compensation for absences

Control of results of independent work on specified tasks.

Recommended optional programme components

Not applicable.

Prerequisites and corequisites

Not applicable.

Basic literature

BARTES,F. Quality Management. Řízení jakosti. VUT v Brně. VUT v Brně, 2005.
FREHR,H.U. Total Quality Management. Brno: Unis publishing, 1995.

Recommended reading

MIZUNO,S. Řízení jakosti. Praha: Victoria Publishing, 1998.
NENADÁL,J. a kol. Moderní systémy řízení jakosti. Praha: Management, 1998.
VEBER,J. Řízení jakosti a ochrana spotřebitele. Praha: Grada Publishing.2002.

Classification of course in study plans

  • Programme MGR-CŽV lifelong learning

    branch MGR-PFO-CŽV , 1 year of study, winter semester, compulsory-optional

Type of course unit

 

Lecture

16 hod., optionally

Teacher / Lecturer

doc. Ing. František Bartes, CSc.

Syllabus

Topics of lectures are as follows:
Topics of lectures are as follows:
Introduction — terminology, quality development
The national policy of the quality support
The quality Loop
Basic methods for quality control
Consumer protection
Customer satisfaction
Quality management systems according to ISO 9000, TQM and EFQM
The Economics of quality
The strategy of the company quality
The methods and techniques of evaluation products
Self-evaluation in quality systems
The trends in the development of quality