Course detail

Quality Systems in the Enterprise

FP-RskpKAcad. year: 2017/2018

The course focuses on the problems related to the quality management in industrial enterprises as well as in the companies providing services

Language of instruction

Czech

Number of ECTS credits

Mode of study

Not applicable.

Guarantor

doc. Ing. František Bartes, CSc.

Department

Institute of Economics (ÚE)

Learning outcomes of the course unit

Students will have a clear idea of modern approaches to the quality management in a company, including the most frequently used quality management systems, namely according to the standards ISO 9000, TQM and EFQM.

Prerequisites

Fundamentals of organization and managerial functions of the company, understanding the importance of customers in a market economy.

Co-requisites

Not applicable.

Planned learning activities and teaching methods

Lectures consist of an explanation of basic principles, methodology of the discipline, problems and their solutions.
Exercises promote the practical mastery of subject presented in lectures or assigned for individual study with the active participation of students.

Assesment methods and criteria linked to learning outcomes

Examination:
The exam has a written form. The exam consists of three theoretical open questions, the answer time is 30 minutes. It is evaluated:
a) Proper identification of the problem
b) The method and scope of the problem with emphasis on its explanation.
The answer to each question is evaluated separately. The final score is given by the arithmetic mean. The exam is classified according to the ECTS scale. Incorrect and unreadable responses are considered as inappropriate.

Course curriculum

Introduction, loop quality
Disclosure of quality management
Enterprise-wide quality management
System quality according to the ISO 9000 series
The system of quality according to TQM
The system of quality according to EFQM
Certification
The quality of the firm's strategy
The Economics of quality
The measurement of customer satisfaction and customer loyalty
Selected methods of quality management - QFD, FMEA, Value Analysis
The national policy of the quality support

Work placements

Not applicable.

Aims

The main objective of the course is to provide students with the theoretical foundations and methodology necessary for the quality management in the company. Also dealt with is mastering of modern management approaches to and methods of quality management necessary for the TOP management.

Specification of controlled education, way of implementation and compensation for absences

Control of results of independent work on specified tasks. Excused absence from seminars can be compensated for via additional condition set by the teacher, usually via elaboration of partial written task.

Recommended optional programme components

Not applicable.

Prerequisites and corequisites

Not applicable.

Basic literature

Not applicable.

Recommended reading

Nenadál, J. a kol. Moderní management jakosti. Principy, postupy, metody. Praha: Management Press, 2008. ISBN 80-7261-186-7. (CS)
Veber, J. a kol. Řízení jakosti a ochrana spotřebitele. Praha: Grada, 2007. ISBN 978-80-247-1782-1. (CS)

Classification of course in study plans

  • Programme MGR-KS Master's

    branch MGR-ŘEP-KS , 1 year of study, summer semester, compulsory

Type of course unit

 

Lecture

16 hod., optionally

Teacher / Lecturer

doc. Ing. František Bartes, CSc.

Syllabus

Introduction — terminology, quality development
The quality Loop
System quality according to the ISO 9000 series
The system of quality according to TQM and EFQM
Consumer protection
The measurement of customer satisfaction and customer loyalty
The labelling and pricing quality
Selected methods of quality management
The national policy of the quality support
The quality of the firm's strategy
The Economics of quality
Certification
The trends in the development of quality

Guided consultation in combined form of studies

25 hod., optionally

Teacher / Lecturer

doc. Ing. František Bartes, CSc.

Syllabus

Consultation on selected subjects enrolled in the consultation hours