Course detail
Quality Systems in the Enterprise
FP-RskpPAcad. year: 2023/2024
The course focuses on the problems related to the quality management in industrial enterprises as well as in the companies providing services
Language of instruction
Number of ECTS credits
Mode of study
Guarantor
Department
Entry knowledge
Rules for evaluation and completion of the course
Credit: elaboration of semester work.
Exam: written form. The student will receive two questions, the answers to which he has a limited time. The exam is classified according to the ECTS scale.
Completion of the course for students with individual study:
Credit: elaboration of a semester work, which will be sent to the lecturer.
Exam: written form. The student will receive two questions, the answers to which he has a limited time. The exam is classified according to the ECTS scale.
Completion of the course in distance form:
Credit: elaboration of semester work.
Exam: test through e-learning. The exam is classified according to the ECTS scale.
Control of results of independent work on specified tasks. Excused absence from seminars can be compensated for via additional condition set by the teacher, usually via elaboration of partial written task.
Aims
Students will have a clear idea of modern approaches to the quality management in a company, including the most frequently used quality management systems, namely according to the standards ISO 9000, TQM and EFQM.
Study aids
Prerequisites and corequisites
Basic literature
Nenadál, Jaroslav. Systémy managementu kvality. Praha: Management Press, 2016. ISBN 978-80-726-1426-4. (CS)
Recommended reading
Veber, J. a kol. Řízení jakosti a ochrana spotřebitele. Praha: Grada, 2007. ISBN 978-80-247-1782-1. (CS)
Classification of course in study plans
Type of course unit
Lecture
Teacher / Lecturer
Syllabus
Disclosure of quality management
Enterprise-wide quality management
Quality System ISO 9000
Quality System TQM
Quality System EFQM
Certification Quality System
Quality strategy
Economy quality
Measurement of customer satisfaction and loyalty
Consumer protection
Selected tools and methods of quality management - QFD, FMEA, value analysis
National Quality Policy
Exercise
Teacher / Lecturer
Syllabus